Please contact the supervisor of the department your complaint relates to. This can be done by opening a ticket.
Once you have outlined the problem, we will:
- Try to deal with the complaint on the spot where it is straightforward and easily resolved. We will also ensure that we investigate what led to the complaint to see whether there are any actions we can take to avoid a similar problem arising again.
- For more complex complaints, we will carry out a thorough investigation and where we have made a mistake, we will try to put it right. We will advise you of any conclusion that will be used to improve our service.
- Where we have to seek further information on a complaint we will advise you when a response can be expected, if for any reason the complaint can not be addressed within the given time period.
- Where the complaint is about something outside our control, we will advise how the issue can best be taken up and with whom if we can.